Home  /  Lost & stolen
Security & support

What should you do if your AI glasses are lost or stolen?

The case stays behind on the table, and the first question afterwards is rarely the price — it is whether someone can now listen in, read your messages, or log into your accounts. The honest immediate steps are here, without inventing a tracking feature that does not exist.

You stand up from the restaurant table, and only once you are outside on the pavement do you realise the case is still on the bench inside. By the time you go back, it is gone. The first thought is about the price. The second, more honest one, usually arrives a few seconds later: can someone now listen through my glasses, read my messages, or log into my accounts? The answer is calmer than the panic makes it feel — but the first few minutes are still worth using well.

Short answer: secure your digital access first, not the glasses themselves. Unpair the Bluetooth link between your phone and the glasses, change the password on your Even Realities account — and anywhere else you reuse it — and report the loss to your reseller and, in a theft case, to the police. We are not aware of a feature that shows a lost Even G2 on a map, and Even Realities does not advertise one; do not assume it exists. The real risk is smaller than it feels: no camera, no SIM, no automatic access to your accounts.

Why the worry is understandable — and why it stays smaller than with a phone

Display glasses on your face feel more personal than a phone in your pocket, so losing them feels more alarming too. Technically, though, the Even G2's attack surface is limited. It has no camera, so there is nothing anyone could secretly record or photograph with a found pair. It has no SIM or eSIM — it only ever uses the connection of the paired phone — so nobody can make calls, burn through mobile data, or get online independently with it. What is left is really a question of pairing: as long as the glasses stay connected to your phone, or a session in your account remains open, it is worth actively ending that.

The immediate steps, in order

  1. Unpair the Bluetooth link right away. Remove the Even G2 in your phone's Bluetooth settings and, if listed, from the device list in the Even Realities app. That stops your phone from automatically reconnecting the moment the glasses come back into range.
  2. Change your account password. Change the password on your Even Realities account — and anywhere else you reuse it. That is a standard precaution whenever a paired device leaves your control, regardless of exactly how much the glasses themselves store.
  3. Look for session management in the app. Check the app's account settings for something like "sign out of all devices." We are not aware of an officially documented remote-lock or remote-wipe feature for the G2 — if you find one, use it; if not, ask Even Support directly rather than relying on a feature that may not exist.
  4. Report the loss or theft to AI-Eyewear. As the authorised Swiss reseller, we can advise you on replacement, warranty questions and next steps. A short call or message is enough.
  5. For theft: file a police report. That is standard practice for theft in Switzerland and usually a prerequisite for an insurance claim later — we cannot give legal advice on this, only the practical recommendation to do it promptly.
  6. Check your household insurance. Whether and to what extent loss or theft is covered depends on your policy, any add-on modules and your deductible. Only you and your insurer can settle that — we have no binding statement to offer.

What a found or stolen pair cannot do

A few points to put the worry in realistic terms. With no camera, there is nothing anyone could secretly film or photograph with the glasses — that concern simply does not apply. With no SIM or eSIM, the glasses are not an independent communication device; without a paired phone they cannot call anyone or get online. Once they are no longer paired with your phone, they also stop receiving new notifications, translation requests or AI prompts — those all need the active connection to your device that you cut in the first step. As for what stays stored locally on the lenses themselves — a recently loaded teleprompter script, for instance — we do not have solid technical guidance either way; treat it cautiously as potentially visible if it contained anything sensitive.

What else is worth clarifying afterwards

If you need a replacement, buy the Even G2 again through an authorised reseller — online with us at Buy the Even G2, or directly at the Zürich showroom, where you can get properly refitted at the same time. If you wear prescription lenses, a new pair is made to your correction anyway, so an in-person fitting pays off twice over. If you want to understand what data the app and glasses generally handle, our piece on AI glasses privacy gives the general picture — it describes normal operation, not the loss scenario specifically, but it helps you judge your own account security.

So: stay calm, prepare ahead, or ask first?

Stay calm about the data question: with no camera and no SIM, the potential for misuse of a found pair is limited once you have unpaired it and changed your password.

Prepare ahead anyway — ideally before you need it. Note down where you manage your Even Realities account and how to reach AI-Eyewear quickly, rather than searching for that under stress.

Ask first on two things no guide can settle for you: whether your household policy covers this case, and whether the app has since added a session-management or remote-lock feature we are not aware of at the time of writing. Your insurer and Even Support, respectively, can answer both more reliably than we can.

Disclosure: AI-Eyewear is the authorised Swiss reseller of Even Realities. We are not aware of an officially documented find-my-glasses or remote-wipe feature for the Even G2, and we are not inventing one here; if that changes, we will update this article.

Frequently asked

Is there a feature to locate a lost Even G2?

We are not aware of an officially documented "find my glasses" feature with a map location for the Even G2, and Even Realities does not advertise one. Do not assume you will see the glasses on a map — focus instead on unpairing and securing your account.

Can someone read my messages or listen through the found glasses?

Once you unpair the Bluetooth link, the glasses no longer receive new notifications or live features, because those need the active connection to your phone. With no camera, nobody could record or photograph anything with them anyway.

Do I need to inform the police if the glasses were stolen?

We cannot give legal advice, but filing a police report is standard practice for theft in Switzerland and usually a prerequisite for an insurance claim later. Do it promptly after the incident.

Does household insurance cover the loss or theft?

That depends on your policy, any add-on modules and your deductible — we have no binding statement on this. Clarify your specific case directly with your insurer.

Questions about account security or a replacement? We're here.